Frequently Asked Questions
Where are you located?
The Adolphus is located in Downtown Dallas just steps from the new AT&T Discovery District. Our address is 1321 Commerce Street, Dallas, Texas 75202. To learn more about our neighborhood and all that Dallas has to offer, click here.
Is there an airport nearby?
We’re just seven miles, or a 20-minute drive from Dallas Love Field (DAL). You can also fly into Dallas/Fort Worth (DFW), which is just over 20 miles southeast and a 30-minute drive.
How do I get to the hotel?
Please visit our Getting Here page for directions to the hotel from Dallas Fort Worth International Airport or Dallas Love Field Airport. Learn more >
Do you provide airport shuttles?
No, but you can easily order a rideshare, get an airport taxi (from Love Field for $25 one-way; from Dallas/Fort Worth for $50 one-way) or reserve an AircarNow in advance (between $66 and $80).
Is there valet parking?
Yes, valet parking is available at The Adolphus for $24 daily. Overnight valet parking is $60.
Do you have a house car?
The Adolphus courtesy luxury vehicle is available for guest use within a 3-mile radius on a first-come-first-served basis. The courtesy car is available from 10 am and 10 pm. Note, it is for drop off service only – it’s not available for pick up service.
How early can we check in?
Our standard check-in time is 3pm, but you’re welcome to enjoy all of our facilities (or grab a drink at Social Lobby bar) while you wait for you room.
How late can we check out?
Check-out time is noon.
Does The Adolphus have a photography policy?
The Adolphus only permits outside photography if it is associated with a wedding contracted at the hotel. We strictly adhere to this rule in an effort to preserve our guests’ experiences.
Is The Adolphus pet-friendly?
Yes, we’d love to welcome your pet. For more information about our pet policy, please click here.
What dining options are available at The Adolphus?
Discover a diverse culinary scene at The Adolphus. Learn more.
Is the rooftop pool open to the public?
Pool Adolphus is an exclusive amenity for hotel guests and those who have purchased day-use access from ResortPass. To reserve a private cabana or day pass, please click here.
How can I make or modify reservations at The French Room and The French Room Bar?
All reservations can be made or modified via the Resy app or resy.com. To reserve your afternoon tea experience at The French Room, click here. To reserve your dining experience at The French Room Bar, please click here.
Does afternoon tea at The French Room have a dress code?
At The French Room, guests are encouraged to dress for the occasion. Afternoon Tea is a long-celebrated tradition, and we kindly ask that you refrain from wearing shorts, casual hats and shirts, ripped denim and athletic wear while dining. Any guest who does not appear sufficiently well-presented may be refused entry.
Where can I store my valuables?
You’ll find a safe in your guest room, and there are safety deposit boxes at the front desk.
Is there housekeeping?
Yes, every day of your stay.
Do you have parking spaces available?
Drive on over. We’re happy to offer all of our guests the convenience of valet parking services. We do not offer self-parking.
Does The Adolphus have gift cards available?
Yes, we do! To learn more about purchasing a gift card, please click here.
What attractions are nearby?
Visit our “Things to Do in Dallas” page for nearby attractions, shopping and cultural sites.
What room types are available?
The 407 rooms at The Adolphus deliver 407 distinct experiences. Simultaneously residential—like a refined European estate—and distinctly Dallas in design, our gracious rooms and suites allow space to unwind from the bustle of the city, with soaring 10-foot ceilings. Learn more.
What amenities are available at The Adolphus?
For an overview of hotel and room amenities, click here.
Does The Adolphus have an environmental policy?
At The Adolphus, we are committed to operating in a way that contributes to a sustainable future for our planet while creating heartfelt experiences for our guests and meaningful opportunities for our team members. To learn more about our green initiatives, click here.
